How it works

Call companions make regular telephone calls to lonely and isolated older people providing a lifeline of friendship.  The regular chat and companionship offers a vital link with the outside world.

Over time, call companions and the older person they are paired with will get to know each other well and will spend many hours of fun and laughter, sharing stories as well as offering vital support over the phone.

What’s involved in being a call companion?

You will be someone with excellent communication skills:

  • who enjoys good conversation 
  • is comfortable making telephones calls and making connections remotely 
  • can commit to making two to four calls a month 
  • has a friendly, empathetic approach 
  • is a good listener 
  • is patient 
  • has a good sense of humour

What’s it like to volunteer?

We all have different reasons for getting involved but a lot of our volunteers have or have had older people in their lives who have brought them joy or who have experienced loneliness. Other volunteers are feeling the twinge of loneliness themselves as they settle into a new area, a new job, a new set of circumstances.

Whatever your reason, we are here to make sure that all our volunteers are fully equipped to support the older people they call. 

Our call companion role is flexible and created to fit around busy lifestyles. A volunteer call companion will call the same older person between two and four times a month at a mutually agreed time for an informal chat. Calls will last for around 30 minutes. 

Our volunteer opportunities are open to everyone over the age of 18, the beauty of our community lies in the diverse make up of our groups - from young to older adults (and young retirees).

Coronavirus update

In normal times, we run over 900 social groups and other activites for isolated older people with over 12,000 volunteers running and supporting those groups. We'll let you know when we will start those activities up again - as soon as it is safe to do so.

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Contact us

We have teams across the UK and our national office is in London.


2 Grosvenor Gardens


0800 716543

Office phone:

020 7240 0630