About the training we provide

We want you to get as much out of volunteering as you can - and to really enjoy it. We value the time and commitment that you put into your volunteering role and want to support you with quality training.

Essential training modules

Before you start volunteering with us, you will need to complete a few basic training modules which are all available online and on demand.  

Every volunteer must read the volunteers' handbook and go through the core training modules. Our role specific modules will offer you more tailored support in your particular volunteer role.

If you have a question then your first port of call should be our constantly growing FAQ section where you will find a huge library of information at your fingertips. If you start there but still can't find what you need then you can contact our busy and informative knowledge team and they will do their best to get back to you as soon as possible.

Additional resources

As a Re-engage volunteer, we’ll need to keep your name, contact details and your referee details on our files. We’ll only use this information in relation to your volunteering role and to keep you up to date with the charity’s news and developments. We’ll never pass your details to another organisation. If your contact details change, please do let us know as soon as you can so we always know where to reach you.

Under the General Data Protection Regulation (GDPR) you’re entitled to see the information we have about you at any time.

To see the Re-engage GDPR guidelines, please click on the following link:

Re-engage will not unlawfully discriminate because of the Equality Act 2010 protected characteristics of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, and ethnic or national origin), religion or belief, sex and sexual orientation. As a volunteer, you can expect to be treated in line with this policy and we expect all our volunteers to adhere to it.

To see the Re-engage equal opportunities policy, please click on the following link:

Your volunteering role should never involve giving advice to an older person. If the older person you’re speaking to does have a specific issue they need help with, you may want to give them the contact details of any of the organisations below. The majority of these websites also have up-to-date COVID-19 advice.

Keeping in contact with us

Every Re-engage volunteer will receive a copy of our monthly e-newsletter once they have started volunteering – please stay subscribed for interesting news and insights, as well as important information relevant to your voluntary role.

Our website contains a wealth of information about our work, mission, and values, and we highly recommend taking the time to have a read: 

We love to hear good news and stories from our Re-engage volunteers and older people. We sometimes send them to the press to increase awareness of the charity or share them in our newsletter or on our website or social media channels. If you have a story you’d like to tell us, please send it to comms@reengage.org.uk. We can't promise it will be published, but we’ll certainly enjoy reading it.

We do know that sometimes things go wrong. If an issue comes up related to your role, please talk it through with your call companion coordinator in the first instance. After this, if you still feel it’s unresolved, you can register a complaint using the following link:

Contact us

We have teams across the UK and our national office is in London.

Address

Re-engage
2 Grosvenor Gardens
London
SW1W 0DH

Freephone:

0800 716543

Office phone:

020 7240 0630