Privacy notice

In addition to the information contained in Re-engage’s privacy policy, which is available upon request, Re-engage would like to make sure you are fully aware of all of your data protection rights.

Who are we? 

Re-engage is the only national charity solely tackling social isolation and loneliness amongst people aged 75 and over with face to face contact through monthly tea parties. Re-engage is a registered charity in England and Wales (1146149) and in Scotland (SC039377). Company number 07869142. Our registered address is Re-engage, 7 Bell Yard, London, WC2A 2JR.

How do we collect information from you? 

We obtain information about you when you use our website to contact us through our information submission form, complete a volunteer, guest or referrer application form, make a donation or sign up to receive our e-newsletter.

What type of information is collected from you? 

The personal information we collect might include your name, address, email address, and other personal information we ask for on our volunteer, guest and referrer application forms. We may also collect your IP address and information regarding what pages are accessed and when. If you make a donation online your card information is not held by us, it is collected by our third-party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.

How is your information used? 

We may use your information to:

  • process a donation that you have made.
  • carry out our obligations arising from any contracts entered into by you and us; applications made to volunteer, to become a referrer or to join as a guest.
  • seek your views or comments on the services we provide.
  • notify you of changes to our services.
  • send you communications which you have requested and which may be of interest to you. These may include information about campaigns, appeals, other fundraising activities, services or a job application.

We may share information with our service providers to ensure our activity groups are inclusive for all the older people we support.

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example the collection of Gift Aid). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Automated decision making

Re-engage uses automated decision making as part of the onboarding and matching process for call companions and Rainbow call companions. Re-engage uses technology that makes a decision to match you with a call companion volunteer or call companion guest, without human intervention, based on a small proportion of information provided in your application form. The automated decisions made on this platform assist with prioritisation and are based on geographical location and time availability and are not based on sensitive personal information.

If you have any questions regarding the use of automated decision making within the call companion onboarding process, please contact us.

Who has access to your information? 

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Third Party Product Providers we work in association with:
When you are using our secure online donation pages, your donation is processed by a third-party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.

If you have applied to be a part of the Re-engage call companion service or rainbow call companions, your information is transferred to a third-party platform. This third-party platform specialises in the management of paired or group calls. This allows Re-engage to carry out our obligations arising from any agreements entered into by you and us such as applications made to volunteer or to join as a beneficiary of the service.

The third party records all call companion and rainbow call companion calls. Specific calls are only listened to by a specified senior member of staff member at Re-engage as part of any safeguarding alert. Please visit our safeguarding policy for more information.

Your information is held securely and remains confidential within the third-party provider and in line with Re-engage’s data protection policy. If you have any questions regarding the third-party provider, please contact us.

We may transfer your personal information to a third party as part of a sale of some, or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and beneficiaries. We may also share your information with a third party and / or service provider who deliver our activity groups. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Your choices 

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us please contact us using the below information. 
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us.

How you can access and update your information 

The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you wish to update your contact details, or any information we hold is inaccurate or out of date, please let us know by emailing or by writing to Freepost RUEB-BRKB-XUUY, Re-engage, 7 Bell Yard, London, WC2A 2JR. Alternatively, you can call 0800 716543.

You have the right to ask for a copy of the information we hold about you (we may charge a small administration charge to cover our costs in providing you with these details depending on the request).

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.

Non-sensitive details (your email address etc) are transmitted normally over the internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

How you can request to erase your information

You have the right to request that Re-engage erase / delete your personal data, if for example you no longer wish to be involved or associated with the Charity.

You have the right to request that the charity restrict or object to the processing of your personal data, if for example in the unlikely event that it comes to your attention that the data is being misused, or you believe that is being misused.

Should you wish to report a complaint or if you feel Re-engage has not addressed a concern in a satisfactory manner, you may contact the Information Commissioner’s Office, the address for which is:

  • Wycliffe House, Wilmslow, Cheshire SK9 5AF
  • Telephone: 01625 545745

Contact us

We have teams across the UK.


7 Bell Yard


0800 716543

Office phone:

020 7240 0630