Safeguarding adults at risk

Re-engage operates across England, Wales and Scotland and must comply with the safeguarding expectations of The Charity Commission for England and Wales and the Office of the Scottish Charity Regulator. 

Our Safeguarding Framework summarises the way safeguarding is effectively delivered throughout our organisation and documents our commitment to maintaining appropriate policies, procedures, and practices.

Safeguarding within our culture 

Everybody has the right to be safe and to thrive no matter who they are or what their circumstances.  We believe that our people - staff and volunteers - have an individual and organisational responsibility for safeguarding the older people we work with and each other.  We want to embed a safeguarding ethos and practice which is both proactive and responsive towards issues of safety and wellbeing. Re-engage has adopted the following definition to support a holistic understanding of safeguarding in line with the work of Re-engage:  

As we foster a culture of kindness, everyone at Re-engage including volunteers, staff, and Trustees, understands that at times our older people, and members of their families, might need protecting from abuse and neglect and might need support to live safely.  

When we are concerned about an adult, we will respectfully discuss our concerns with them and, taking their wishes into consideration, talk it through with our safeguarding team.  When we are concerned about a child – anyone below the age of 18 - we will speak immediately to our safeguarding team.  The safeguarding team at Re-engage will make sure we take the right action, in partnership with other organisations, to prevent and stop the risks and experience of abuse and neglect. 

When we talk about safeguarding, we use the following definitions:  

A Concern is a feeling or worry about a child or adult’s wellbeing or safety or that they may be at risk of harm or may have been harmed.  

An Incident is an adverse event, whether actual or alleged, which results in, or risks, significant harm to a beneficiary, staff member or volunteer whether intentional or unintentional.

Safeguarding concerns and incidents should result in action being taken.  

Volunteers (including staff who also operate in volunteer roles) play a key role because they:  

  • can identify safeguarding concerns and prevent them from escalating.  

  • have a responsibility to provide a safe environment to guests.  

If an older person or volunteer tells you that they are experiencing any form of abuse, neglect or exploitation, it’s important to stay calm, listen to what the person is telling you, and not promise to keep it a secret. 

Volunteers should speak with their coordinator or Re-engage contact in the first instance to ensure they are aware of your concerns.  They will help you complete the incident and concern form or may suggest contacting the safeguarding team for additional advice. The safeguarding team will be able to talk through anything you are worried about and confirm if the incident and concern form needs to be completed. 

The safeguarding team at Re-engage will make sure the right action is taken, in partnership with other organisations, to prevent and stop the risks and experience of abuse and neglect.

If there is an immediate risk don’t wait to speak to your coordinator or the safeguarding team. You must call the police (999)immediately. An example of when you would need to do this is if someone you are supporting, or a colleague, has been physically assaulted. An immediate risk is when you see a crime being committed, or you are concerned for the immediate safety of a person. In this situation don’t leave it or delay the action. 

Remember: listen – record and report


  • Listen to what the person is saying and reassure them that you believe them and that at Re-engage we take this seriously.  

  • Remain calm and do not show shock or disbelief.    

  • Don’t start to investigate or ask detailed or probing questions.  

  • Don’t ask leading questions.   

  • Don’t promise to keep it a secret as you have a duty of care to share it with the charity. But do assure them that the safeguarding team will work with them to support and seek their desired outcome.  


  • Make a note of what happened in as much detail as possible.  

  • The information should be factual and not based on opinions.    

  • Record what the person tells you in their words avoiding paraphrasing.   


Please remember that you don’t need to investigate or solve the problem yourself. If a volunteer, family member or friend raises an issue with you, or an older person speaks to you directly, all you need to do is let us know, this can be done via our Incident and Concern form. Our trained staff will then follow our safeguarding procedure and take the necessary steps to ensure that the older person in question is protected from harm.  

To report an incident or get advice, please contact us:

Designated Safeguarding Lead:

Operational Safeguarding Team via the knowledge team at Re-engage.

Contact us

We have teams across the UK.


7 Bell Yard


0800 716543

Office phone:

020 7240 0630