FAQs about covid-19

Older people and Covid-19

We understand that many older people may wish to talk about coronavirus just now especially what they are reading or seeing in the news. Please make sure when you have conversations about this you don't give advice but talk in general terms about the situation.

If your older person has concerns about coronavirus then please direct them to speak to their GP or NHS 24 on 111. If appropriate you could also advise your older person to consult the NHS website for the latest advice.

If the older person is worried that they might have COVID-19, ask them if they have contacted NHS 111 or completed an online COVID-19 assessment. If the older person feels this is a medical emergency, please advise them to call 999.

As soon as your call has ended, contact your group coordinator to make them aware, as they will need to include this in their monthly feedback report. They will also be able to ask the Re-engage support team to contact the older person’s emergency contact if they feel this might be necessary.

Thank you for your kind offer. Unfortunately, at the moment, we're operating a contact-less service and would not be able to supervise food distribution. However, you can contact Age UK or your local authority for a list of approved agencies.

Covid-19 impact on tea parties

Sadly, the government guidance is clear that we can't resume our much-loved tea parties yet.  We will keep a careful eye on government guidance and reassess when it's safe for our older guests and volunteers to take part in social activities again.

If you have enough money in your local group account, you can use this money to order afternoon tea items from a safe delivery service and have these delivered to your older guests. Please ensure you always follow local and government guidelines, particularly in terms of social distancing.

Due to the current COVID-19 restrictions, you will need to submit your claim form via email only to finance@reengage.org.uk and attach photos or scans of the receipts. Reimbursement is by bank transfer only at this time as we cannot send cheques.

Contact us

We have teams across the UK and our national office is in London.


2 Grosvenor Gardens


0800 716543

Office phone:

020 7240 0630