Impact and evaluation officer

Job description

Hours of work: full time (35 hours a week) post with occasional weekend and evening work - Re-engage is committed to flexible working and will consider all requests for flexibility

Place of work: home-based with occasional national travel (once COVID restrictions allow)

Salary: £22,725

Holidays: 26 days per year plus public holidays pro rata

Closing date for applications: 9am on 2 August 2021

Type of role: this is a permanent role after satisfactory completion of probationary period

A message from the Head of impact

"I am delighted that you are interested in coming to work at Re-engage at such an exciting time for the charity and the impact team. With a new two-year impact plan just launched, this is a real opportunity for you to contribute to the development and delivery of our impact and evaluation activities. You will be someone who loves speaking to people but is also passionate about understanding and measuring social impact. I am keen to find someone to work closely with me and the wider team who will be excited about discovering and demonstrating the vital impact we have.”

Laura Shepherd
Head of impact

About Re-engage

Re-engage is a charity that’s positive about older age and committed to fighting loneliness so that people can have social lives and friendship groups however old they are. We inspire and enable meaningful connections and shared experiences within communities across the UK for people over 75 facing loneliness and social isolation. Our volunteers work together to create better communities and help to enrich the lives of our members by giving them something to look forward to. Older people who may have felt very alone, now feel valued as individuals, continue to form friendships, and have groups and call companions to give support. We make sure that people know they are important well into old age. Respectful, determined, warm, pioneering, and local: we are Re-engage and we are bringing generations together.

About the role

This is an exciting opportunity to join a national charity at a time of change. In this new role you’d be supporting the head of impact to deliver our new and developing impact and evaluation activities as part of our three-year strategy. This includes implementing a new monitoring, evaluation and learning framework; conducting bespoke research; working directly with beneficiaries and volunteers; and using technology to demonstrate the impact Re-engage has on the lives of older people experiencing loneliness and social isolation.

Re-engage is committed to building a team with access to learning and development, made up of people who can work collaboratively and flexibly, and who enjoy being part of creating massive impact. You must be committed to Re-engage’s strategic objectives, values, and our behaviours and ways of working.

Our values

  • Respectful: We value open and honest communications.
  • Determined: We are a team, challenging ourselves to be better whilst enjoying what we do.
  • Warm: We foster a culture of kindness and support.
  • Pioneering: We seek to work in new ways to constantly improve what we do.
  • Local: We work in local communities where we strive to be inclusive.

Main tasks and responsibilities

  • Administer the routine capture of impact and evaluation data, using our systems and database, ensuring the accurate recording of data.
  • Conduct a range of evaluations using both quantitative and qualitative methods including online and paper surveys, interviews and focus groups.
  • Analyse impact and evaluation data and support with the production of reports for both internal and external audiences.
  • Conduct both primary and secondary research for funded projects with existing and/or potential beneficiaries and volunteers.
  • Support the head of impact in implementing the new monitoring, evaluation and learning framework.
  • Preparing timely and accurate impact and evaluation data for teams across the organisation, including our fundraising, communications, service delivery and project teams.
  • Support the management of our advisory group, made up of a small number of our beneficiaries who provide regular feedback and input into our services.
  • Accurate administration and record keeping of all impact and evaluation activity in line with GDPR guidelines and best practice.
  • Manage a small team of impact volunteers.
  • Keep abreast of developments, news, policy and issues surrounding older people, loneliness and social isolation; this may include conducting secondary research, attending conferences, webinars and other events.
  • Show a clear commitment to Re-engage’s induction processes, training, meetings, and actively contribute to supervisions, team meetings, and the appraisal process; identify areas of self-development/further training that will help you to do your job well.
  • Take time to become aware of all Re-engage policies and procedures.
  • Any other duties as required from time to time by the senior management team.

Your skills and experience


  • A degree (or equivalent) in any subject or demonstrable equivalent experience in research / data analysis / evaluations or similar (paid or voluntary).
  • Basic data collection and / or analysis experience or the desire to learn.
  • Excellent interpersonal, written, and verbal communication skills - able to engage with and communicate with older people and generally with people from all walks of life.
  • Understanding of, and interest in learning about loneliness, social isolation and issues that affect isolated and lonely older people.
  • Excellent IT skills and good knowledge of Microsoft packages including Excel, Outlook, Word, Publisher, and PowerPoint.
  • Self-motivated, organised and methodical approach to work with excellent time management and ability to work with minimal supervision and deliver against KPIs.
  • A confident and competent administrator with excellent attention to detail and a strong understanding of the importance of record-keeping.
  • Understanding of the importance of brand and commitment to the brand guidelines.
  • Determination to harness technology to find solutions in all areas of our work.
  • Demonstrable experience of remote working / working from home and sustaining contact with managers and colleagues.
  • A dedicated place to work in your home with sufficient broadband for permanent Wi-Fi and access to multiple cloud-based systems.


  • A degree in a relevant field such as social sciences, psychology, social research, statistics, data analysis or similar.
  • Experience of designing and / or conducting social research or evaluations, including surveys, interviews and / or focus groups.
  • Understanding of a range of monitoring and evaluation methods including qualitative and quantitative methodologies of data collection.
  • Understanding of confidentiality and the implications of GDPR when working with volunteers and with older people.
  • Advanced Excel skills and experience.
  • CRM or database experience.
  • Experience of working in a charity and / or with grant-funded projects.
  • Experience of people or volunteer management (in a paid or voluntary role).

What kind of person do we want on our team?

  • Professional, proactive, positive, and enthusiastic.
  • Curious and inquisitive, you will enjoy working with people.
  • Team player, you work collaboratively to achieve outcomes.
  • Enthusiastic about the vision, mission, and values of Re-engage.
  • Desire to learn and develop at a personal and team level.

How to apply

Please send your CV and covering letter to

Contact us

We have teams across the UK and our national office is in London.


2 Grosvenor Gardens


0800 716543

Office phone:

020 7240 0630