Engagement officer (national – South of England)

Job description

Responsible to: project manager

Team: partnerships and engagement

Hours of work: 35 per week – permanent

Place of work: home-based

Salary: £22,725

Holidays: 25 days annual leave plus your birthday and all bank holidays

Benefits: working from home allowance, Simply Health cash plan, 3% pension contribution and learning and development opportunities

Closing date for applications: applications will be considered on a rolling basis

Re-engage is a charity that is positive about older age and committed to fighting loneliness so that people can have social lives and friendship groups however old they are.  We inspire and enable meaningful connections and shared experiences within communities across the UK for people over 75 facing loneliness and social isolation.     

Our volunteers work together to create better communities and help to enrich the lives of our members by giving them something to look forward to. Older people who may have felt very alone, now feel valued as individuals, continue to form friendships, and have groups and call companions to give support. We make sure that people know they are important well into old age. Respectful, determined, warm, pioneering, and local: we are Re-engage and we are bringing generations together.    

We couldn’t do anything without our volunteers, and we are committed to empowering them through implementing our new volunteer management pathways.

  • 92% of our volunteers feel that they are giving something back
  • 89% feel happier as a result of being involved
  • 77% have made friends with the older guests in their group

Our vision is a world where no one is ever too old to make friends and enjoy social interaction.

Our mission is to work within communities to end social isolation and loneliness in older people.

Our core services

  • Social gatherings, which are predominantly tea parties
  • Call companions, a telephone befriending service, and rainbow call companions for LGBT+ older people
  • Activity groups (currently running in Wales, West Yorkshire, launching in South West Autumn 2022)
  • Community Christmas

Re-engage has focused engagement activities and projects in London, Yorkshire, Bristol and South West, East of England, Scotland, and Wales, as well as older people and volunteer recruitment targets across the country. We are looking for a national engagement officer, who will be responsible for delivering two areas of work:

  1. Engagement and referrals outside our core areas.
  2. Community Christmas: an engagement programme which involves populating a directory of community events across the country.

The role

The partnerships and engagement team has two core tasks:

  • Engagement work promoting our services to referrers and recruiting older people and volunteers via partners and in collaboration with the wider Re-engage team.
  • Project delivery work ensuring that we deliver grant funded projects in accordance with funder expectations, again working closely with the wider Re-engage team.

As a national engagement officer, you’ll:

  • Contribute to the delivery of Re-engage’s objectives by working with referral partners to ensure that older people across the South of England have access to our services.
  • Promote our services to other partners and agencies that will help to inform older people about our services.
  • Look for new opportunities for service delivery partners.
  • Work closely with our communications team to generate local PR and social media to  drive work in specific locations across the south of England.

Main tasks and responsibilities

  • Grow and develop our network of referral partners across the South to ensure that the work of Re-engage is promoted and offered to people over 75 who live alone and experience loneliness.
  • Liaise closely with the fundraising team to deliver against recruitment targets linked to grants, and to also support the preparation of fundraising proposals and applications.
  • Manage the Community Christmas directory by working with event host organisations to develop a national database of Christmas partners.
  • Use the database of Christmas partners for year-round engagement.
  • Identify speaking and presenting opportunities to ensure that the work of Re-engage is widely known and understood by referrers.
  • Recruit older people and volunteers as required to create, sustain and grow our services across the South.
  • Work closely with the service delivery team.
  • Collaborate with the communications team to ensure the widest possible publicity for your work through media and social media opportunities, local press, radio, TV, and online forums.
  • Support the wider team, especially the impact team and the communications team, by collating case studies.
  • Research and participate in volunteer recognition initiatives, for example, awards schemes and Volunteers’ Week to celebrate the work of our volunteers.
  • Inform fundraising team of any opportunities – such as local authority grants, companies, trusts, or individuals.
  • Attend virtual and face-to-face staff meetings and training courses as required.
  • Share ‘good practice’ in working with referrers and older people.
  • Carry out any other reasonable tasks assigned to you by your line manager.

About you

If you like being flexible and hands on in your approach, then you should enjoy this role. You’ll be a part of a passionate team which is responsible for introducing our life-changing services to older people. You’ll be given the tools that you need and then will be tasked with growing and developing your network of referrers, partners, and others who will help you reach what can be a hard-to-reach group of people.

Re-engage is committed to building a team with access to learning and development, made up of people who can work collaboratively and flexibly, and who enjoy being part of creating positive impacts to the lives of older people. The whole team must be committed to Re-engage’s strategic objectives, values, and our behaviours and ways of working. 

Knowledge, skills and attributes

Essential

  • Excellent people skills with a proven ability to collaborate with professionals, partners, older people, volunteers and colleagues.
  • Experience of working across different sectors and developing links with other organisations.
  • Organised and methodical approach to work with strong administrative and IT skills.
  • Self-motivated, able to work remotely with minimal supervision.
  • Experience of working to deadlines and meeting KPIs.
  • Able to engage with older people and attend groups (where needed) across the South, when required.
  • Commitment to an organisation that challenges ageism and empowers volunteers.
  • Able to work your own initiative as well as part of a team.
  • Understanding of, and empathy with, the issues affecting older people who are isolated, and lonely.

Desirable

  • Minimum two years’ experience of community engagement, including online engagement.
  • Experience of building and maintaining effective relationships with a wide range of stakeholders from the statutory, commercial, and voluntary sectors to deliver results.
  • Interest in learning about loneliness, social isolation, and factors that have an impact on the ageing population.
  • Understanding of volunteer journey, including recruitment and engagement.
  • Full driving license and own car preferred as this post will require travel throughout the South of England as and when required.

This role also requires:

  • A dedicated place to work in your home.
  • Sufficient broadband for permanent Wi-Fi access to multiple cloud-based systems.
  • An enhanced Disclosure and Barring Service/Protecting Vulnerable Groups check.
  • Strong computer literacy with sound knowledge of key programmes including but not limited to Microsoft Excel, Word, Teams and Outlook.

About us

We’re committed to growing a team that enjoys coming to work every day and gets satisfaction out of being part of delivering significant impact to the lives of older people. We all work remotely, and we don’t let that stop us from getting to know each other and enjoying down time together. Our wellbeing programme includes multiple interest groups: music, books, gardening etc. Our monthly wellbeing programme includes virtual tea parties, chair yoga sessions, and other group activities. Everyone is encouraged to get involved in working groups, champions networks, and task and finish groups, all of which contribute to us getting to know each other. We have strong values and promote behaviours that underpin all we do.

Don’t meet every single requirement?

Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Re-engage we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Our goals, values, and objectives

We take very seriously our commitment to deliver against the strategy and want everyone at Re-engage to believe passionately in the importance of keeping our strategic goals and objectives front and centre of our work.

Our five strategic goals are:

  • Reduce loneliness.
  • Empower volunteers and staff.
  • Amplify the voices of older people.
  • Challenge ageism.
  • Harness technology.

Our values guide how each of us work and behave in our role on a daily basis:

  • Respectful: we value open and honest communications.
  • Determined: we are a team, challenging ourselves to be better whilst enjoying what we do.
  • Warm: we foster a culture of kindness and support.
  • Pioneering: we seek to work in new ways to constantly improve what we do.
  • Local: we work in local communities where we strive to be inclusive.

How to apply

Please send your CV and covering letter to info@civitasrecruitment.co.uk.

Contact us

We have teams across the UK.

Address

Re-engage
7 Bell Yard
London
WC2A 2JR

Freephone:

0800 716543

Office phone:

020 7240 0630