95% of the older people we work with say they now have something to look forward to

Whether they’re a friend, relative, neighbour, service user or patient, we’re here to help

We’ve been dedicated to tackling loneliness and social isolation for more than 50 years, building a strong track record in supporting older people throughout the UK.

Why introduce someone to us?

We are running a telephone-based service: call companions.

Our call companion volunteers make regular telephone calls to lonely and isolated older people providing a lifeline of friendship.  The regular chat and companionship offers a vital link with the outside world.

Over time, call companions and the older person they are paired with will get to know each other well and will spend many hours of fun and laughter, sharing stories as well as offering vital support over the phone.

Who can refer

Anyone can introduce an older person to us, including family, friends, social and health care professionals, day centres, churches and other charities. We welcome referrals from NHS link workers. 

Most of the older people we support live alone or in sheltered housing and have little or no contact with family or friends. Many of them struggle to leave their home in normal times.

How does it work?

Our call companion's idea is very simple:

  • A volunteer call companion regularly calls the same older person for an informal chat
  • They talk on the phone two to four times a month at a mutually agreed time
  • Calls will last for around 30 minutes.

Nurse, NHS Scotland

As a Mental Health Staff Nurse, I see at close quarters the detrimental effect loneliness and isolation can have. I started to refer patients in the hope that it would help alleviate that loneliness. I can now truly say that attending the groups can make a huge difference.

Being part of a group that meets regularly gives a sense of belonging and gives these lonely guests something to talk about and something to which they can look forward. I know that participating in the groups enables the guests to have meaningful interaction with other people and can empower someone who has become isolated, acting as a catalyst for change.

I am so grateful to this service and all the many volunteers who make the groups possible.

Contact us

We have teams across the UK and our national office is in London.


2 Grosvenor Gardens


0800 716543

Office phone:

020 7240 0630