Privacy Policy

Who are we? 

Re-engage (formerly Contact the Elderly) is the only national charity solely tackling social isolation and loneliness amongst people aged 75 and over with face to face contact through monthly tea parties. Re-engage is a registered charity in England and Wales (1146149) and in Scotland (SC039377). Company number 07869142. Our registered address is Re-engage, 2 Grosvenor Gardens, London SW1W 0DH. 

How do we collect information from you? 

We obtain information about you when you use our website to contact us through our information submission form, complete a volunteer, guest or referrer application form, make a donation or sign up to receive our e-newsletter. 

What type of information is collected from you? 

The personal information we collect might include your name, address, email address, and other personal information we ask for on our volunteer, guest and referrer application forms. We may also collect your IP address and information regarding what pages are accessed and when. If you make a donation online your card information is not held by us, it is collected by our third-party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below. 

How is your information used? 

We may use your information to:

  • process a donation that you have made
  • carry out our obligations arising from any contracts entered into by you and us; applications made to volunteer, to become a referrer or to join as a guest
  • seek your views or comments on the services we provide
  • notify you of changes to our services
  • send you communications which you have requested and which may be of interest to you. These may include information about campaigns, appeals, other fundraising activities, services or a job application. 

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example the collection of Gift Aid). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us. 

Who has access to your information? 

We will not sell or rent your information to third parties. 

We will not share your information with third parties for marketing purposes. 

Third Party Product Providers we work in association with: 

When you are using our secure online donation pages, your donation is processed by a third-party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us

We may transfer your personal information to a third party as part of a sale of some, or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and beneficiaries. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected. 

Your choices 

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us please contact us using the below information. 

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us

How you can access and update your information 

The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you wish to update your contact details, or any information we hold is inaccurate or out of date, please let us know by emailing info@reengage.org.uk or by writing to Freepost RTJY-GTRS-EBHH, Re-engage 2 Grosvenor Gardens, London SW1W 0DH. Alternatively, you can call 0800 716543. 

You have the right to ask for a copy of the information we hold about you (we may charge a small administration charge to cover our costs in providing you with these details depending on the request). 

Security precautions in place to protect the loss, misuse or alteration of your information 

When you give us personal information, we take steps to ensure that it’s treated securely. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer. 

Non-sensitive details (your email address etc) are transmitted normally over the internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. 

Use of 'cookies' 

Like many other websites, our website uses cookies. These are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better, more personalised service. 

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies off may result in a loss of functionality when using our website. 

Links to other websites 

Our website may contain links to websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website. 

In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check their policy. 

16 or under 

If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information. 

Transferring your information outside of Europe 

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services. Mailchimp is used for our e-newsletter and this currently operates from the USA. 

Review of this Policy 

We keep this Policy under regular review. This Policy was last updated in 2018.  

Contact us

We have teams across the UK and our national office is in London.

Address

Re-engage
2 Grosvenor Gardens
London
SW1W 0DH

Freephone:

0800 716543

Office phone:

020 7240 0630